Person-led support starts with real understanding.

When support workers feel confident and informed, the people they’re supporting benefit. At iCommunicate, we work with organisations to improve how teams understand and respond to individual communication needs — using personalised tools, human-centred training, and lived experience insight.

Our goal is simple: to help you embed communication approaches that are consistent, respectful and aligned with what each person actually wants and needs.

What We Offer

We provide tailored support to:

  • Allied health teams

  • Support coordinators

  • Disability service providers

  • Community organisations and training groups

Whether you're onboarding new staff, responding to complex participant needs, or looking to centre more person-led practices in your services, we can help.

Personalised Video Packages

We collaborate with individuals and teams to create support videos that clearly demonstrate how a participant likes to be supported. These videos are:

  • Participant-led

  • Clear and concise

  • Ideal for new team members or high-rotation staff

  • Easy to refer back to — saving time, stress and confusion

Video packages reduce the reliance on long written documents and allow your staff to quickly understand routines, preferences, communication styles and support needs — all from the person at the centre of care.

Why Work With Us?

  • We bring both professional expertise and lived experience

  • We understand NDIS and team-based support environments

  • We prioritise self-determination, dignity, and consistency

  • We offer real-world tools that enhance onboarding, retention, and participant outcomes

Let’s work together

Our training and support can be offered:

  • In-person (Newcastle region)

  • Online across Australia

  • As one-off sessions or part of an ongoing partnership

  • As part of your onboarding or participant-specific training systems

We believe communication should never be a barrier — for your team, or the people you support.

Let’s start a conversation about how we can help embed person-led training into your services.