Support should feel familiar, not frustrating.
When someone new joins your support team, it can take time for them to learn what works for you — how you like things done, what helps you feel comfortable, and how you prefer to communicate.
At iCommunicate, we help you create personalised support videos that clearly show your team exactly what you need, in your own words, tone and style. These videos make sure your support reflects you — not just a plan on paper.
What are Support Videos?
Support videos are short, tailored clips that:
Explain how you like things done (e.g. meal prep, transfers, daily routines)
Share your preferences in communication, care or boundaries
Help support workers feel confident and consistent in your care
Reduce confusion, repetition, and miscommunication
How We Build Your Video
Here’s what the process looks like:
1. We start with a chat.
You tell us what you want your support team to understand — whether it’s a routine, a need, or a way of communicating.
2. We create the content together.
We’ll work with you to record footage or guide you in sharing your own video. We can follow a script, ask interview questions, or simply record as we go — whatever suits you best.
3. You approve the final version.
We edit the footage into a clear, simple video and check with you before sharing anything.
4. You choose how it’s shared.
You receive a final copy to use however you like — whether that’s with your NDIS team, new support workers, family members, or others in your circle.
Made for You – and Those Who Support You
NDIS Participants who want to direct their own support
Support Workers and Organisations who want clarity and consistency
Family Carers seeking practical ways to reduce stress and maintain routines
Young people transitioning to adult services who want a say in how things are done