Trusted Advisor

Hi-Value Client Engagement

Facilitator


Yves Stening

Duration

1 or 2 Day Program, Modular,

Seminars & Coaching

Location

Anywhere in Asia/Pacific

Contact

Call a consultant to discuss:
+61 2 8003 3101

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3 Program Choices

Each created with specific materials to suit each client's needs

Program Outcomes

Deliver higher value to your clients, drive revenue for your business and get referred. 

2016 Survey Results

  • 69% report higher Client Value 
  • 97% - increased Revenue & Referrals by 10% or more
  • View 2016 Survey

Program content

  • Client Conversation Framework
  • Discovery Theatre - demonstrating excellence 
  • Client Meeting Planner - planning for successful outcomes
  • Control conversations
  • Demonstrate value to clients
  • Many opportunities to practice
  • Objective and professional feedback

Program overview

Our advisers were greatly impressed and will work with them again

Julia Newbould, Customer Communications, BT Fin Group

We would highly recommend iCommunicate to any organisation that wants to improve their Customer Service, Sales and Profits ...and have fun doing it! 

Hans Egger, AstuteWheel

High performing advisors link the strong needs of their clients with the value they can deliver, and thus sell without selling. They become trusted advisors and are referred by their clients. 

Using Discovery Theatre to demonstrate successful client conversations, this renowned program explores iCommunicate's Client Conversation Framework, helping you create trusted relationships and drive higher revenue.  

Participants test and practice questioning techniques and apply them in simulated client meetings. They plan for better meeting outcomes using iCommunicate's, Client Meeting Planner and discover how to progress outcomes in a friendly yet efficient manner, including how to ask for referrals - the life blood of high performing businesses. 


 Program overview